Category: ISCOM 386

ISCOM 386 WEEK 1 Service Operations Management Overview Write a 700- to 1050-word paper using information from the service company you work for, or a service company with which you are familiar.  Answer the following…

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ISCOM 386 WEEK 2 Service Strategy Exercise Complete the Service Strategy Exercise Worksheet. Use at least 2 academic references. Click on the Assignment Files tab to submit the assignment. Identify an organization where service is lacking,…

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ISCOM 386 WEEK 3 Service Factor Improvement Your team has been hired as consultants to advise the owner of XYZ Hotel.  Your primary objective is to address current areas of opportunity in the service that…

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ISCOM 386 WEEK 4 Performance Improvement Plan Evaluate the three examples of guest feedback in the Performance Improvement Plan Guest Reviews document. Identify 3 to 5 common trends from the region (positive or negative) Select…

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ISCOM 386 WEEK 5 Social Media Feedback Activity Complete the Social Media Feedback Activity Worksheet. Click the Assignment Files tab to submit your assignment. Complete each section below. Be sure to cite your sources when necessary…

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ISCOM 386 WEEK 5 Application Marketing Campaign Imagine that you are the marketing team for a new mobile application that will capture instant feedback from the guests at your service establishment. Create a campaign (for…

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